VIP programme, levels and rakeback

By earning XP. The operator sets how much XP one dollar of real-money bets and one dollar of deposits are worth, and each level needs a total amount of XP. Bets placed with bonus money earn none.

Levels are defined in the admin panel one by one: the number, the total XP it takes, a name in every language the site runs in and its colours. The player sees their current level, total XP and the distance to the next one in the sidebar of every page and on the VIP club page.

Excluding bonus bets is what keeps the ladder honest. If promotional money counted, the fastest way up would be to claim bonuses and wager them through, which rewards exactly the behaviour a bonus budget is trying to limit. Counting deposits as well as bets lets a player who deposits and plays slowly still progress.

XP is calculated in the background from the ledger — the record every bet and deposit is already written to — rather than on the spin itself, so the loyalty programme adds no work to the moment the player is waiting for a result.

A rank is a level marked as major. It carries a name, an image, a colour and — most importantly — the rakeback percentage the player earns while they hold it. Ordinary levels between ranks mark progress and can carry a points reward.

A typical ladder has many levels and a handful of ranks — Bronze, Silver, Gold, Platinum, Diamond — so the player gets a small reward often and a meaningful step up occasionally. The demo deployment in the screenshot below runs five ranks with rakeback of 1%, 3%, 5%, 10% and 15%; those are settings, not fixed values.

The rank is what the player talks about and what a VIP manager negotiates around. Keeping it separate from the level lets an operator add levels to smooth out a long gap without also handing out a higher rakeback rate.

As total bets times the house edge the operator sets times the player's rank percentage. It accrues whether the player wins or loses, and the player claims it into their real balance themselves.

A worked example: with the house edge set at 3% and a Gold rank at 5%, a player who wagers $10,000 accrues $10,000 × 3% × 5% = $15. The operator controls both the edge used in the formula and every rank's percentage, so the cost of rakeback is known in advance as a share of turnover — 0.15% in that example — rather than discovered at the end of the month.

Rakeback can be switched off globally. Amounts already accrued are kept and remain claimable, so turning it off does not take money players have already been shown.

The platform does not run loss-based cashback. Rakeback pays on turnover, which rewards active players whether or not they are losing, where cashback returns a share of net losses. The two are often confused; the difference is set out in the rakeback glossary entry.

Points are a loyalty currency kept apart from money. Players receive them for reaching a level, for completing daily tasks, and from staff who hold the permission to grant them.

Points have their own account type in the ledger, with their own currency code, and that account cannot go negative. They never appear in a money balance and never enter GGR, so a generous points campaign cannot distort the revenue figures.

The operator names them — the demo site calls them WW Points — and sets the coin icon shown next to the balance. The player sees their points in the balance window next to their money.

Granting or deducting points by hand is a separate permission in the back office, and it asks for a fresh two-factor code at the moment of the action, the same as a bonus grant.

Every player gets a fresh set of tasks each day — three by default — drawn from templates the operator writes. A task has a target, a reward in XP or points, and a scope of one game or all games.

Each template has a weight: the higher it is, the more often the task is drawn. The set is picked the same way for a given player on a given day wherever it is read, so the tasks do not change between the browser and the Mini App, or between two page loads. Days run on UTC.

Progress is counted from the ledger in the background, like XP, and the player claims the reward once the target is reached. A daily task is the cheapest retention mechanic on the platform: the reward is XP or points rather than money, and the reason to come back tomorrow is built in.

Their level and XP, the ladder of levels with each rank's rakeback, the daily tasks, and a row of reward cards describing what the VIP club offers. The operator writes those cards.

Each reward card has an icon, a title and text per language, and a background colour or gradient. If none are created, the site shows a built-in set of five; the first card an operator creates replaces the whole set.

Those cards are a promise, not a feature switch. A card offering a personal manager or faster withdrawals describes a service your team delivers — the platform shows the card, but it is your support staff who pick up the phone. Write only the rewards you will actually honour.

By pricing each part separately. Rakeback is a fixed share of turnover you set in advance; points and daily task rewards cost no money unless you choose to make them; level rewards in points are free to issue.

The expensive mistakes in loyalty design are the ones that only show up months later: a top rank whose rakeback exceeds the margin its players generate, or rewards paid in cash to players who would have stayed anyway. The first is visible in the formula — if the rank percentage times the house edge approaches your real margin after provider fees, it is too high. The second is visible on the dashboard, where ARPPU and redeposits show whether players at the top of the ladder are worth what they are being paid.

Bonus spending goes through the bonus system and its per-bonus statistics, which keeps promotional cost and loyalty cost apart when you read the numbers.

Staff with the player levels permission. It covers levels, the XP rate, rakeback settings, VIP reward cards and daily tasks together, and it is separate from the permission to grant points to an individual player.

Changes reach the site without a deployment. The programme runs identically in the web casino and the Telegram Mini App, because both use one account, one level and one rakeback balance.

Every change to a player's points is recorded in the audit log. How permissions are structured across the back office is on security.