Frequently asked questions

No. WW Games is a software vendor. It supplies a casino platform to operators and does not accept players or take bets itself.

No. The games come from 73 studios through aggregation. WW Games builds the casino platform around them: accounts, wallet, payments, bonuses and the operator back office. The sportsbook is connected through a third-party integration.

Affiliate teams and media buyers who want their own brand for their traffic, owners of existing casinos and betting projects, and entrepreneurs launching a first iGaming brand. The affiliate teams page covers the most common case.

By email at business@wwgames.tech or through the sales manager on Telegram at @wwgamesmanager. Those, the @wwgamestech channels on Telegram and X, and wwgames.tech are the only official channels — listed on contacts.

Yes. It is paid once and covers branding, platform configuration, the payment integrations your markets need, and testing. After that the only ongoing cost to WW Games is the revenue share.

Gross gaming revenue: what players bet minus what they win, before bonus costs, payment fees and marketing are deducted. It has one widely understood definition, so it can be checked against your own reporting.

Your gambling licence and your marketing. Neither is bundled, marked up or paid to WW Games. There is no monthly platform fee, no per-seat charge for admin users and no charge for the Telegram channel.

No. There is no minimum term, no minimum revenue commitment and no exit fee. Twelve- to twenty-four-month lock-ins are common in the category, so it is worth asking every vendor the same question.

No. There are no feature tiers. What moves the setup fee is the amount of integration and customisation work, not which parts of the product you may use.

The live product: the web casino, the Telegram Mini App and the back office, with your markets and questions discussed on the call. What to prepare and what follows is on the demo page.

Your brand decisions, a domain, support for your players, payment coverage for your markets and licensing, which is the operator's responsibility. The platform, games, payments integration and back office come from WW Games.

Yes. The casino runs on your domain under your brand. The domain and its DNS stay yours; we provide the records to point at the infrastructure and take care of the certificates.

Yes. Logo, colour palette, fonts, layout and the tone of the interface are set to your specification in the web version and the Telegram Mini App alike, and nothing a player sees identifies the platform behind it.

As many as you have payment coverage and a licence for. Launching one market properly and adding the next once the first is earning usually costs less and shows which market deserves the next round of work.

Yes. When the licence and payment contracts are already in place, the platform week is most of the timeline. Ask your current vendor for an export of players, balances and transaction history in a documented format.

Licensing is your responsibility as the operator, and which licence applies depends on your markets. It is not part of the setup fee. A licence is usually the longest item in a launch plan, so it is worth starting early.

No. WW Games does not hold or sublicense a gambling licence. Some white label providers lend theirs; the Scalara comparison shows what that arrangement costs.

We can put you in touch with licensing providers. The choice of licence, and the relationship with the regulator, stay with you.

Yes. Pragmatic Play is the largest contributor by number of titles, and its live dealer tables are included.

No. Evolution and Ezugi are not in the catalogue; live dealer tables come from Pragmatic Play. If Evolution is essential to your brand, ask about it specifically before signing.

Yes. Spribe, the studio behind Aviator, is in the catalogue, along with Aviatrix, SmartSoft Gaming, Galaxsys and Onlyplay.

Yes. Providers you hold your own agreements with are connected alongside the catalogue and appear in the same library, with the same search, filters and categories.

It is a third-party sportsbook integrated into the platform, with pre-match and live betting. The player has one account, one balance and one bonus system across casino and betting, and the section can be switched off if a brand does not need it.

No. It is one platform with two front ends, launched and branded together. There is no separate Telegram build to commission or pay for.

Yes. One account, one balance, one bonus state and one history. A player can start in Telegram and continue in the browser.

Yes, and it is yours. The Mini App opens from a bot registered under your brand, with your name and avatar.

They keep their accounts. Balances, bonuses and history are stored in your project rather than in Telegram, so players continue in the browser. Restoring the channel means registering a new bot and redistributing its link.

Yes. If you already hold a contract with a PSP, it is integrated; if not, providers and methods that work in your markets are connected during setup.

Yes. Banxa and PayRam let players pay by card while the casino receives crypto, and direct card and open banking channels are connected per market once a provider agrees to work with the brand.

No. Stars are a deposit method only; Telegram's terms do not allow them to be withdrawn. Withdrawals go through crypto or fiat channels.

No. Each withdrawal is approved or declined by staff with that permission and confirmed with a two-factor code. Until then the amount is held in escrow.

Yes. Players can hold wallets in every currency the operator enables and switch between them. Reporting is in US dollars.

A percentage of the deposit, a fixed amount and free spins, each with its own wagering, time limits and caps. Bonuses can be given on sign-up, by promo code or by staff, and chained across several deposits. Details are on bonus system.

No. It has rakeback: a share of turnover returned to the player by VIP rank, whether they win or lose. There is no loss-based cashback. See VIP and rakeback.

Yes. A promo code can require the player to be subscribed to one or more Telegram channels, public or private, before it activates.

No. Tournaments start, score, finish and pay their prizes on their own, on schedule. See tournaments.

Yes. A player earns 5% of every deposit their referrals make, rising to 7% and 10% as they invite more. See referrals and streamers.

The NGR of the players the partner referred: GGR after realised bonus cost and provider commission. A negative period pays zero.

Yes. Any tracker that can call an HTTP API can push leads and poll their statuses. There are no postbacks to configure.

Yes. Partner landing pages give each affiliate a page on your domain with their bonus package loaded from the admin panel. They are set up on request at no extra charge.

Yes. A partner, or one of their campaigns, can have its own welcome bonuses, which players arriving through that link receive instead of the standard ones.

No. It answers from the platform's operator guide only, has no access to players, balances, bonuses or settings, and cannot change anything in the panel.

Yes, into English, Russian, German, French, Italian, Chinese and Polish. Amounts, wagering like x35, placeholders and links are kept, only empty languages are filled, and nothing is saved until an admin reviews it.

No. It is switched on per brand for operators who want it, and only administrators given the permission can use it.

You do. Accounts, balances, transaction and game history live in your project, and the admin panel is where you work with them.

No. Each brand has its own deployment and database, so there is no shared player table, back office or ledger between brands.

Nightly. A restore returns the database to the last nightly copy, so up to a day of writes can be lost.

No. WW Games holds no third-party security certifications and publishes no external penetration test. If your market or auditor requires them, that is a reason to choose a certified vendor.

Yes. Every player is scored automatically for multi-accounting, self-referral and bonus abuse, and staff review flagged players and can hold withdrawals. See anti-fraud.